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Where are the products from?

Our products are overstocks and end of lines from the Otto group of home shopping companies. This includes Grattan, Freemans, Oli and Kaleidoscope (amongst others).

Why can you offer such big savings?

Because we are part of the Otto group, we are selling them direct. The products are overstocks and end of lines that we need to clear from our warehouses to bring new stock in.

Will you be getting anymore in?

Unfortunately some items will be out of stock or be removed from the website if discontinued. Please be advised that our customer services team cannot tell you when a product will be back in stock. Tip - our store is updated daily so there is always something new available.

I need more information about a product?

We include as much information as possible about all our products and size charts can be seen by clicking on the link. Unfortunately as we have so many products, we can provide any further additional information.

The product I ordered is now reduced. Can you refund me the difference?

Unfortunately we cannot advise you in advance of reductions or reimburse you the difference after you have placed an order.

Can I change my order?

Once your order has been confirmed, it's not currently possible for you to change or cancel it prior to dispatch. Once you have received your order you have 30 days in which to exchange or refund it. (Subject to conditions).

What is your return policy?

See Returns.

Can you confirm you've received my return?

Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.
Please note that we usually process a refund or exchange within 3 working days of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 3 working days have passed since we received your return.
If it has been more than 3 working days since we received your return please contact customer care.

Can I cancel my order?

Once your order has been confirmed, it's not currently possible for you to change or cancel it prior to dispatch. However, Once you have received your order you have 30 days in which to exchange or refund it. (Subject to conditions).

Can you tell me what day and time my parcel will be delivered?

We will notify when your goods have been despatched but unfortunately we are unable to specify an exact day and time. Please allow 7 days from date of order for your goods to be delivered, although this may be longer in sale periods.

I'm not going to be in when you deliver my parcel. What will happen?

The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

I forgot to use my Discount Code / I used my Discount Code but price stayed the same

Unfortunately we are unable to amend your order if a discount code was not originally applied at checkout. However, if you have used your discount code and it hasn't worked, please email us at discount365@otto-uk.com.

My order is a gift for someone. Can I add a message to it?

Unfortunately this is not a service that we provide at this time. If you are ordering for delivery to an address other than the billing address, as is often the case with gifts, the invoice will be sent to the billing address so if the order is a gift the recipient will not see how much was spent on the order.

Recycling household electrical equipment - customer statement.

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering an UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.
So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations. Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available, which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.